Privacy Policy

Last updated: August 2026

HAMYNAT LTD ("HAMYNAT", "we", "us" or "our") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, make a purchase, contact us, subscribe to marketing communications or otherwise interact with HAMYNAT.

1. Who We Are

HAMYNAT LTD is the controller of the personal information described in this Privacy Policy where we determine how and why that information is used.

Our company and contact information is available through the Contact Information section of our website.

If you have questions about this Privacy Policy or how we use your personal information, please contact us using the details provided on our website.

2. Information We Collect

Depending on how you interact with HAMYNAT, we may collect information including:

• your name;

• billing and delivery address;

• email address;

• telephone number;

• order and transaction information;

• products purchased or viewed;

• delivery and tracking information;

• communications with us;

• returns, refunds, complaints and customer-service records;

• marketing preferences;

• information about how you use our website;

• device, browser and approximate location information;

• IP address; and

• cookie and similar technology information.

We may also receive information from service providers involved in processing your order, payment, delivery or interaction with our website.

3. Payment Information

Payments are processed through the payment methods and payment providers made available at checkout.

HAMYNAT does not necessarily receive or store your complete payment-card details. Payment information may instead be collected and processed securely by our payment providers.

We may receive limited payment information such as payment status, payment method, transaction reference and information necessary to process refunds or investigate transactions.

4. How We Use Your Information

We may use your personal information to:

• process and fulfil orders;

• take and verify payments;

• arrange delivery;

• provide tracking information;

• communicate with you about your order;

• process returns and refunds;

• investigate missing, damaged or disputed deliveries;

• respond to enquiries and complaints;

• prevent and investigate fraud or misuse;

• maintain appropriate business and accounting records;

• improve our website, products and customer experience;

• understand how customers use our website;

• comply with legal, tax and regulatory obligations;

• establish, exercise or defend legal claims; and

• send marketing communications where permitted.

We will only use personal information where we have an appropriate lawful basis for doing so.

5. Our Lawful Bases

Depending on the circumstances, we may process your personal information because:

Contract

Processing is necessary to enter into or perform our contract with you, for example to process your order, take payment and arrange delivery.

Legal obligation

We may need to process or retain information to comply with legal obligations, including tax, accounting and consumer-protection requirements.

Legitimate interests

We may process information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.

These interests may include operating and improving our business, providing customer service, protecting HAMYNAT and our customers against fraud, maintaining security and establishing or defending legal claims.

Consent

Where required, we may rely on your consent, including for certain marketing or cookie activities.

Where processing is based on consent, you may withdraw that consent at any time.

6. Marketing

If you subscribe to our marketing communications, we may use your contact information to send you information about HAMYNAT products, launches, offers and promotions.

You can unsubscribe from marketing emails at any time by using the unsubscribe option included in our marketing communications or by contacting us.

Where applicable, we may also send marketing communications to existing customers where permitted by law and subject to your right to opt out.

Opting out of marketing will not prevent us from sending essential communications relating to an order, transaction or customer-service matter.

7. Cookies & Similar Technologies

Our website may use cookies and similar technologies to operate the website, remember preferences, understand website usage, measure performance and, where permitted, support advertising and marketing.

Some cookies are necessary for the website to function.

Other cookies may require your consent.

Where required, you can manage your cookie preferences through the cookie controls available on our website.

Further information may be provided in our Cookie Policy or cookie preference tool.

8. Shopify

Our online store is hosted using Shopify.

Shopify processes certain personal information in connection with providing the ecommerce platform and related services used to operate our store.

Shopify's own privacy information explains how it processes personal information in connection with its services.

9. Sharing Your Information

We may share personal information with trusted third parties where necessary to operate our business and provide our services.

These may include:

• ecommerce and website providers;

• payment processors;

• delivery and logistics companies;

• fulfilment providers;

• email and marketing providers;

• analytics and advertising providers;

• IT and security providers;

• accountants and professional advisers;

• fraud-prevention providers; and

• government authorities, regulators, courts or law-enforcement bodies where legally required.

We only share information where there is an appropriate reason for doing so.

We do not sell your personal information in the ordinary meaning of selling customer information for money.

10. Delivery Companies

Where you place an order, we may provide your name, delivery address, contact details and other information reasonably necessary to delivery companies so that they can deliver and provide updates about your parcel.

Delivery companies may process certain information independently under their own privacy policies.

11. Fraud Prevention & Disputes

We may use order, payment, account, delivery and customer-service information to identify, investigate and prevent suspected fraud, payment abuse or other misuse.

We may also retain relevant information where reasonably necessary to establish, exercise or defend legal claims, including disputes relating to transactions, deliveries, chargebacks or refunds.

12. International Transfers

Some of the service providers we use may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps where required to ensure that the information receives an appropriate level of protection in accordance with applicable data-protection law.

13. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including to meet legal, accounting, tax, fraud-prevention and dispute-resolution requirements.

Different categories of information may therefore be retained for different periods.

When information is no longer required, we will delete, anonymise or otherwise securely dispose of it where appropriate.

14. Security

We take reasonable organisational and technical measures to protect personal information against unauthorised access, alteration, disclosure, loss or misuse.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

15. Your Data Protection Rights

Depending on the circumstances, UK data-protection law may give you rights including the right to:

• request access to personal information we hold about you;

• request correction of inaccurate or incomplete information;

• request deletion of your personal information in certain circumstances;

• request restriction of processing in certain circumstances;

• object to certain processing;

• request transfer of certain information to you or another organisation;

• withdraw consent where we rely on consent; and

• object to direct marketing.

These rights are subject to applicable legal conditions and exemptions.

To exercise a data-protection right, please contact us using the details provided on our website.

We may need to verify your identity before completing certain requests.

16. Complaints About Your Personal Information

If you have concerns about how HAMYNAT uses your personal information, please contact us first so that we have an opportunity to investigate and address your concerns.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data-protection regulator.

Information about making a complaint is available from the ICO.

17. Children's Privacy

Our website and online store are not intended to collect personal information directly from children who are not legally able to enter into the relevant transaction themselves.

If you believe that a child has provided personal information to us inappropriately, please contact us.

18. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

HAMYNAT is not responsible for the privacy practices of independent third-party websites. We recommend reviewing their privacy information before providing personal information to them.

19. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, service providers or legal obligations.

The latest version will be published on our website with an updated revision date.

20. Contact Us

If you have questions about this Privacy Policy, wish to exercise your data-protection rights or have concerns about how your information has been handled, please contact HAMYNAT using the contact information provided on our website.