Refund & Returns Policy

We hope you love your HAMYNAT order. However, we understand that sometimes things don't go as planned. Please read our returns and refund policy below before requesting a return.

Returns & Change of Mind

You have 14 days from the date you receive your order to tell us that you wish to cancel your purchase and return eligible items.

To be eligible for a change-of-mind return, products must be unused, unopened and, where applicable, remain sealed and in their original packaging.

Once your return has been authorised, you must send the goods back to us within 14 days.

Please contact us before sending any items back so that we can provide the appropriate return instructions.

Unless the product is faulty, damaged, incorrect or otherwise not as described, customers are responsible for the cost of returning unwanted items.

Beauty, Cosmetic & Personal-Care Products

For health, hygiene and safety reasons, certain sealed beauty, cosmetic and personal-care products cannot be returned once their seal has been broken where the product is no longer suitable for return for health-protection or hygiene reasons.

This may include products such as body care, skincare, lip products, shaving products and other personal-care products where applicable.

Please therefore check your order carefully before opening or using a product if you may wish to return it.

This does not affect your statutory rights where an item is faulty, damaged, incorrect or not as described.

Damaged, Leaking or Faulty Items

We carefully pack orders before dispatch, but occasionally products may be damaged or leak during transit.

If an item arrives damaged, leaking or faulty, please contact us as soon as reasonably possible after delivery.

To help us investigate and resolve the issue quickly, we may ask you to provide:

• your order number;

• photographs of the affected product;

• photographs of the outer and inner packaging;

• photographs of the shipping label; and

• any other information reasonably required to investigate the issue.

Please keep the affected item and packaging until we have reviewed your claim, as we may need additional photographs or ask for the item to be returned.

Where the product is confirmed to be faulty, damaged or otherwise not in conformity with your statutory rights, we will provide an appropriate remedy in accordance with applicable UK consumer law.

Missing Items

If an item is missing from your parcel, please contact us as soon as reasonably possible after delivery.

Please include your order number and details of the item you believe is missing. We may also request photographs of the parcel, packaging, shipping label and the items received so that we can investigate the discrepancy.

We may check our fulfilment and dispatch records and, where appropriate, information provided by the delivery carrier before resolving the claim.

Incorrect Items

If we have sent you the wrong product, please contact us as soon as possible and do not open or use the incorrect item.

We will arrange an appropriate resolution and, where necessary, provide instructions for returning the incorrect product at no cost to you.

Parcels Marked as Delivered

If tracking shows that your parcel has been delivered but you cannot locate it, please first check:

• around your property and any designated safe place;

• with other members of your household;

• with neighbours where appropriate; and

• any delivery photograph or tracking information provided by the carrier.

If you still cannot locate the parcel, please contact us promptly so that we can investigate the delivery with the carrier.

A parcel being marked as delivered does not automatically prevent us from investigating a genuine non-delivery claim.

Returns

Please do not send a return without contacting us first.

Returns should be securely packaged to prevent damage during transit. We recommend obtaining proof of postage when returning an item.

For change-of-mind returns, the customer is responsible for the return postage cost.

Where goods are faulty, damaged, incorrect or otherwise not in conformity with your statutory rights, HAMYNAT will bear any return costs where required by law.

Refunds

Once an eligible return has been received and inspected, we will process the refund to your original payment method.

For valid cancellations under your statutory cancellation rights, refunds will be made in accordance with the applicable legal time limits.

For change-of-mind cancellations, any standard outbound delivery charge that we are legally required to refund will also be refunded. If you selected a more expensive delivery service than our standard delivery option, we are not required to refund the additional delivery upgrade.

Your bank or payment provider may take additional time to show the refund in your account after it has been processed.

Products That Have Been Used

We cannot accept a change-of-mind return simply because you dislike a fragrance, texture, colour, consistency or other personal preference after using a product.

Please review product descriptions and ingredient information before purchasing.

However, if you believe the product itself is faulty, unsafe or not as described, please contact us. Your statutory rights are not affected.

Allergies & Sensitivities

Ingredient information is provided to help customers make informed purchasing decisions.

Customers with known allergies or sensitivities should review the product's ingredient information before purchase and before use.

An individual sensitivity, allergy or reaction does not necessarily mean that a product is faulty. However, if you believe a product is defective, incorrectly labelled or otherwise not as described, please contact us so that we can investigate.

If you experience a reaction, discontinue use of the product.

Sale & Promotional Items

Purchasing an item during a sale, promotion or discount does not affect your statutory rights.

Eligible change-of-mind returns and your rights in relation to faulty, damaged or incorrectly described goods continue to apply as set out in this policy.

Order Cancellations

If you wish to cancel an order before it has been dispatched, please contact us as soon as possible.

We will try to accommodate cancellation requests, but orders are processed quickly and we cannot guarantee that an order can be stopped once fulfilment has begun.

If the order has already been dispatched, the applicable returns and cancellation provisions above will apply.

Your Statutory Rights

Nothing in this policy is intended to exclude, restrict or replace any rights you have under applicable UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Contact Us

To request a return or report a problem with an order, please contact HAMYNAT through the contact details provided on our website.

Please include your order number and sufficient information for us to identify and investigate your order.