Shipping & Delivery Policy

Thank you for shopping with HAMYNAT. We aim to process and dispatch orders as quickly and carefully as possible.

Order Processing

Orders are processed during our normal working days, excluding weekends and UK bank holidays.

During particularly busy periods, including sales, promotional events, product launches and the Christmas season, processing may take longer than usual.

Once your order has been dispatched, you will receive shipping confirmation and tracking information where tracking is available.

Delivery Times

Delivery times shown at checkout are estimated unless we expressly state that delivery by a particular date is guaranteed.

Delivery estimates begin once your order has been dispatched.

While we work with our delivery partners to get orders to customers promptly, occasional delays may occur due to circumstances such as severe weather, carrier disruption or unusually high parcel volumes.

If your order is significantly delayed, please contact us so that we can investigate.

Nothing in this section affects your statutory rights regarding late or undelivered goods.

Tracking Your Order

Where tracking is available, customers are encouraged to monitor their tracking information after dispatch.

Tracking information may include delivery updates, estimated delivery dates, attempted deliveries, delivery photographs or details of where a parcel has been left.

Please allow a short period after receiving your dispatch confirmation for tracking information to become active.

Please Check Your Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Please check your address carefully before completing checkout.

If you notice an error after ordering, contact us as soon as possible. We will try to amend the address before dispatch, but we cannot guarantee that changes can be made once an order has entered fulfilment or been handed to the carrier.

If an incorrect or incomplete address supplied by the customer results in a parcel being returned to us, additional postage charges may apply if the customer asks us to resend the order.

Any refund due following the return of such an order will be handled in accordance with your statutory rights and our Refund & Returns Policy.

Safe Places, Neighbours & Delivery Instructions

If you provide the carrier with specific delivery instructions, such as a nominated safe place or nominated person, please ensure that the location or person you select is suitable for receiving your parcel.

Please review any delivery photograph, tracking information or carrier notification before reporting a parcel as missing.

Parcels Marked as Delivered but Not Received

If your tracking shows that your parcel has been delivered but you cannot locate it, please:

• check around your property and any designated safe place;

• check with other members of your household;

• check with neighbours where appropriate; and

• review any delivery photograph or tracking information supplied by the carrier.

If the parcel still cannot be located, please contact HAMYNAT promptly with your order number.

We may open an investigation with the delivery carrier and may ask you for information reasonably required to investigate the delivery.

A tracking status showing "delivered" does not automatically prevent a genuine non-delivery claim from being investigated.

Lost Parcels

If your parcel appears to have been lost in transit, please contact us.

Where appropriate, HAMYNAT will raise an investigation with the delivery carrier.

Carrier investigations can take some time to complete, and we appreciate your cooperation if additional information is required.

Where an order has not been delivered, we will provide the appropriate remedy in accordance with your statutory rights.

Damaged or Tampered Parcels

If your parcel arrives visibly damaged, opened or appears to have been tampered with, please photograph the parcel before disposing of the packaging.

Please also photograph:

• the shipping label;

• the outside of the parcel;

• the inside packaging;

• all products received; and

• any damaged or leaking products.

Contact us as soon as reasonably possible with your order number and photographs so that we can investigate.

Please retain the packaging and affected products until we confirm that they are no longer required for the investigation.

Missing Items From a Parcel

If your parcel arrives but an item appears to be missing, please contact us as soon as reasonably possible.

Please tell us which item is missing and provide your order number.

We may ask for photographs of the parcel, shipping label, packaging and all products received.

HAMYNAT may review fulfilment records and relevant carrier information as part of our investigation.

Failed Delivery Attempts

Delivery carriers may make more than one delivery attempt or provide options to rearrange delivery, collect the parcel or redirect it.

Customers should follow the instructions provided by the carrier where appropriate.

If a parcel is returned to HAMYNAT because delivery could not be completed, please contact us to discuss the available options.

Where redelivery is requested following an unsuccessful delivery caused by circumstances attributable to the customer, additional postage charges may apply where legally permitted.

Returned to Sender

Parcels may occasionally be returned to us because of an incorrect or incomplete address, unsuccessful delivery attempts, failure to collect a parcel, or another delivery issue.

Once the parcel has been returned to us, we will review the circumstances and contact you where appropriate.

Depending on the reason for the return, we may offer redelivery or process any refund due in accordance with your statutory rights and our Refund & Returns Policy.

Additional delivery charges may apply where redelivery is required because of an incorrect address or other circumstances attributable to the customer.

Delivery Delays

Occasionally deliveries may be affected by events outside our reasonable control, including severe weather, transport disruption, carrier network problems or unusually high seasonal demand.

We will take reasonable steps to assist where a delivery problem occurs.

If delivery does not take place within the timeframe required by applicable consumer law, your statutory rights remain unaffected.

Orders Containing Multiple Items

Orders containing multiple products may occasionally be dispatched in more than one parcel.

Where this happens, parcels may arrive at different times.

Please check your dispatch confirmation and tracking information before reporting an item as missing.

Incorrect Orders

If you receive an item that you did not order, please do not open or use the product.

Contact us with your order number and details of the incorrect item and we will arrange an appropriate resolution.

Where the error was ours, you will not be required to pay the reasonable cost of returning the incorrect item.

Delivery Problems

Your purchase is with HAMYNAT, so if something goes wrong with the delivery of your order, please contact us rather than relying solely on the delivery carrier to resolve the issue.

We may contact the carrier directly and investigate on your behalf.

Your Statutory Rights

Nothing in this Shipping & Delivery Policy is intended to exclude, restrict or replace your rights under applicable UK consumer law.

Contact Us

For assistance with a delivery, please contact HAMYNAT using the contact details provided on our website.

Please include your order number and, where relevant, your tracking number so that we can investigate as quickly as possible.